What is your processing & shipping timeframe? 

  • Please allow 1-3 working days for your item to be shipped.
  • Orders are shipped between Monday to Friday, excluding weekends and holidays.
  • We use Royal Mail to ship our items and they usually take 3-5 working arrive.

Where is my order?

  • The progress of your shipping should be on your confirmation email, please refer to your tracking number for updates.

How can I place an order?

  • You can purchase our products through our secure website.

What should I do if an item is out of stock?

  • You can sign up to our mailing list to be notified of all restocks.

How quickly will I receive my order?

  • Visit our shipping policy page to find out estimated delivery for items posted to your location.


What is your return policy? 

  • All products must be returned within 14 days, unfortunately if you return outside this time window, a refund or exchange will not be granted.

Do you refund shipping fees?

  • Shipping fees are non-refundable.


For further questions, don't hesitate in contacting us via email at imrok.group@gmail.com